MacAppware values its customers and does its best to provide quick, efficient support for the Mac software and commercial use font collections we currently offer. You can find FAQs for popular MacAppware products below, and discuss features or find answers from other MacAppware customers on our blog. You can also contact us directly if you cannot find your answers on our website by filling in our contact form.
Frequently Asked Questions (FAQs)
Yes, as long as the fonts are not made public or used as “open source” web fonts you can use the Premium Fonts collection in your projects that require web fonts.
Question: I bought the subscription for the Premium Fonts. When are you releasing new fonts?
We try and release a set of 10-15 new font families every few months. You can see examples of fonts we are developing, and keep track of our progress on our blog at:
The free fonts are more of a hobby so many don’t have the full character support found in the Premium Fonts collection.
There are two things that could have happened. If you used Desktop Genie, then your files should have been moved and organized within a folder on your desktop called Desktop Genie; simply search through this folder to find everything that used to be located on your desktop. If you still do not see anything on your desktop then you may have turned on the Hide Desktop option in the System Tweaks window of MacOptimizer; you can turn this option off to unhide everything on your desktop.
Question: I ran something in MacOptimizer and now I have files all over my computer (.DS_Store, etc.); how do I get rid of them?
You must have turned the Show hidden files option on in System Tweaks. Just turn it off and all the hidden files will go away.
Question: I cannot install MacOptimizer because I get a message that states it is from an unidentified developer; what is going on?
This is because of Apple’s security settings called Gatekeeper, that doesn’t allow third party apps to be opened unless you change the security settings. To allow the app to run:
1) Launch System Preferences from the Apple menu.
2) Choose “Security & Privacy” and then click the “General” tab, followed by clicking the lock icon in the corner to unlock the settings.
3) Look for “Allow applications downloaded from:” and choose “Anywhere”.
4) Accept the security warning and allow.
You can now launch any app from any location or developer.
Question: MacOptimizer crashed when trying to update prebinding; what is going on?
First of all, this could mean you don’t have read/write permission for the user running MacOptimizer. Change the user permissions from read only to read/write and you should then be able to run all the features of MacOptimizer. If this still does not work, it could be a problem with “sudoer” on your Mac. MacOptimizer cannot fix this, but you can do the following and it should get you back working:
Reboot into single user mode (hold Command S while booting until it switches to text mode). Once it’s stopped at a prompt, type each of the following five commands in turn. Some of them will return immediately to the prompt without output but they are still working:
/sbin/mount -wu /
/bin/chmod 1775 /